People shouldn't annoy me, treat me poorly or violate my boundaries! The reality is that from time to time people can and do. This episode is dedicated to looking at some of the ways in which we can approach this inevitable situation inthe most effective and healthy way. How specifically am I reacting to this perceived poor treatment and how doI get to a place of best thinking, feeling and reacting in response. I can't control what others will do but I can control what I can do. When we can foster a place of the calm adult within us, then we optimise the best change to respond going forward.