In this 20 minute communication skills session, Dr James Thorpe Medicolegal Consultant and Senior Medical Educator and Dr Sarah Coope Senior Medical Educator, focus on discussing difficult interactions with colleagues – a subject that has perhaps become even more important than usual during the current challenges of working in the pandemic. They explore current factors in the COVID19 situation that may contribute to difficult interactions and conflict, then look at self-management and key communication skills that can help you stay in dialogue and effectively problem-solve with your colleague.