Greet the customer and introduce yourself. "Hello [Customer Name], this is [Your Name] from [Company Name]. How are you today?" 問候客戶，介紹自己。 "你好[客戶名字]，我是[你的名字]，來自[公司名字]。你今天好嗎？" Confirm the shipment details with the customer. "Can you please confirm the shipment details for the [Product Name] that you ordered from us?" 確認客戶的運輸細節。 "請問你能確認一下你從我們這里訂購的[產品名稱]的運輸細節嗎？" Inform the customer of the shipping schedule. "The shipment will be leaving our factory on [Shipping Date] and should arrive at your port on [Estimated Arrival Date]. Please let us know if you require any special arrangements." 告訴客戶運輸時間表。 "運輸將在[運輸日期]從我們的工廠離開，預計在[預計到達日期]到達您的港口。如果您需要任何特殊安排，請告訴我們。" Ask for any further concerns from the customer. "Is there anything else that we can assist you with regarding this shipment?" 詢問客戶是否有其他關於運輸的關注。 "對於這次運輸，我們還能為...