For Microsoft researchers, COVID-19 was a call to action. The reimagining of work practices had long been an area of study, but existing and new questions that needed immediate answers surfaced as companies and their employees quickly adjusted to significantly different working conditions.Teams fromacrossthe Microsoft organizational chart pooled their unique expertise together under The New Future of Work initiative.The results have informed product features designed to better support remote work and are now being used to help companies, including Microsoft, usher their workforces into a future of hybrid work. In this episode ofthe podcast, Chief Scientist Jaime Teevan (https://www.microsoft.com/en-us/research/people/teevan/) andSenior User Research ManagerMatt Brodsky (https://www.linkedin.com/in/mbrodsky-ph-d/) examine how the level ofIT support availableduring the shift, including the ability to provide hardware and software, made the difference between laying off staff and weath...