Rana Gujral, CEO of Behavioral Signals, joins us to explain how his company uses AI to help businesses improve their customer interactions. Behavioral Signals has a cool technology that uses AI to learn speech patterns and match the people who are predicted to engage most effectively with each other, especially in tough conversations. There is a lot to learn in this episode, and Rana explains how the AI works to help the matching result in improved communication, customer satisfaction, and business outcomes. We found it all fascinating.