Hi, 你好 welcome to Talko Bank. 歡迎來到Talko銀行 How may I help you? 我能幫到你什麼 Hi, 你好 so a charge came up on my credit bill 我的信用卡賬單有一筆 that I didn't make. 不明費用 Oh, 噢 What was the charge for? 是什麼費用呢 The charge was for a $350 purse 是個350澳幣的錢包 that I did not buy. 但我没有買過 Alright, 好 What day was this purchase made? 交易日期是哪天呢 It was bought on November 12 at 3:15 pm, 11月12日下午3：15 while I was at work. 那時我還在工作 All right, 好吧 we'll do an investigation. 我們會查一下 Until this investigation is finished, 在查出來之前 will I have to pay for the charge? 我需要還這筆費用嗎 No, you won't. 不需要 We'll take care of it. 我們會處理好的 =======================雙語分界線========================= 當我們在異國他鄉發現自己的信用卡出現了一筆不知原由的支出時該怎麼辦，首先是聯系銀行客服，既然這樣我們就免不了要用英語和客服溝通，快來看看視頻中老師是怎麼做的吧~