Regardless of what you do for a living, your number one job is dealing with people. This can range from pleasing clients to managing team members who hate each other. Understanding the ways in which we are different and not allowing our differences to cause problems in our relationships is essential for leading teams.In this lesson, Sheila Heen, a founder of Triad Consulting and the co-author of Thanks for the Feedback: The Science and Art of Receiving Feedback Well, dissects a real life case s...