It can be difficult to hear about the areas where we need to improve. Even if someone is skilled at giving feedback, listening to what we could be doing better can sting, even if following the advice would be good for us. We tend to ignore feedback that’s upsetting, and then we lose an opportunity to grow.In this lesson, Sheila Heen, a Partner at Triad Consulting Group and the co-author of Thanks for the Feedback: The Science and Art of Receiving Feedback Well, explains the mistakes people oft...