We all have blind spots. In the case of receiving feedback, consider the fact that you’re the only person in the room who can’t see your own reactions. In this lesson, Sheila Heen, co-author of Thanks for the Feedback: The Science and Art of Receiving Feedback Well, walks you through the ways in which others see and hear you differently than the way you see and hear yourself – and why you need to be aware of how your facial expressions, body language and tone may be provoking undesirable reac...