Emotional intelligence, a term coined by psychologist Daniel Goleman and closely connected with the work of Howard Gardner on “multiple intelligences”, has become a powerful frame of reference for employers. Numerous studies have shown that the ability to understand others’ emotional states translates into success at work. In this lesson, Goleman explores why emotionally intelligent people are more effective colleagues and leaders, able to inspire others and synchronize their efforts toward a common set of goals.Emotional Intelligence MattersLeaders must be emotionally supportive of talent so that the people on the front lines have the emotional reserves they need to connect with clients.