How do you keep 60,000 employees in 8 countries engaged, connected, and collaborating with one another? For the telecommunications company TELUS, this wasn’t an abstract question: it was an existential threat. In 2008, their employee engagement score was 53%, with profound negative implications for their productivity, recruitment, retention, and more. They needed to turn the ship around, or face extinction.Dan Pontefract was instrumental in that turnaround, helping the company establish a more transparent, open, collaborative culture whose higher purpose was to serve the customer, the employee, the business, and the community. Had Dan simply articulated these values, sending out flyers to employees or announcing them at company meetings, nothing would have changed. Instead, he helped TELUS integrate them fully into the fabric of daily life at the company. The result? An employee engagement score that currently stands at 87%, over 300% shareholder return, and a 300% increase in year...