In this lesson, Dan Shapiro describes the value of creating a positive and more productive work environment, and lays out five core emotional concerns of employees that need to be addressed in order to accomplish this.Shapiro tells us that people have the tendency in negotiation to focus on the facts and the figures, ignoring the emotional component. Together with his colleague, Roger Fisher, Shapiro boiled down an employee’s “complex sea of emotions” into a handful of things that matter most...